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Hotel Management Basics

The job of a Hotel Manager is to help their guests have a pleasant stay by providing them many comforts of home as well as specialized services. It is also the manager's duty to keep their establishments running well and turning a profit. In a small establishment with a limited staff, the manager may oversee all aspects of operations. Larger hotels may employ hundreds of workers. Here, assistant managers who oversee various departments of the operation aid the general manager. In hotels of every size, managerial duties vary by job title.

General managers are responsible for the overall operation of the hotel. The general manager sets department budgets, approves expenditures and sets and maintains standards for guest service, housekeeping, food quality, and catering operations. Chain managers can organize and staff newly built hotels, or reorganize a hotel or motel that is not operating successfully.

A resident manager is on call 24 hours a day to resolve problems or emergencies, and generally lives in the hotel. In general, they typically work an 8- to 10-hour day and oversee the day-to-day operations. In Many cases the Resident manager and General manager are often the same position.

Executive housekeepers are responsible for the maintenance of guest rooms, public areas and banquet facilities. They are to make sure these areas are clean and orderly. The

Executive housekeepers also schedule, supervise, and train the housekeepers.

Front office managers oversee reservations and room assignments. They are also responsible for the education and supervision of the front desk staff. From a customer service standpoint, these members of the hotel staff are responsible for the overall guest experience – from check in to check out. They ensure that guests are treated courteously, and that any customer complaints are resolved. Front office managers may also be responsible for charges that appear on a customer's bill.

Assistant managers help to run the daily operations of the property. In large hotels, they may be responsible for activities such as human resources, office administration, marketing and sales, accounting, and purchasing. Other areas may include pool, spa, or recreational facilities.

M Steele for EducationGuys.com | Copyright 2005. All Rights Reserved

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